Gen AI Product Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Position Summary: The AI Product Manager will play a crucial role in bridging the gap between operations, client requirements, and technology development teams. The ideal candidate is a technologist with operations experience and a clear understanding of how to bring new products to market that deliver impact to our business and our clients.

This position requires a deep understanding of AI technologies, robotic process automation (RPA) tools, and customer support platforms (CRMs) to drive the product roadmap and deliver AI solutions that enhance operational efficiency and client satisfaction. Knowledge of the various LLMs (Large Language Models) is required.

The position also requires operational experience. Experience in business process outsourcing (BPO), customer service, trust & safety or back office operations is required.

Key Responsibilities:

Collaboration with Operations:

• Work closely with operations teams to identify areas where generative AI can be applied to automate processes and improve efficiency.
• Analyze existing workflows and develop strategies to integrate AI solutions seamlessly into operations.
• Monitor and evaluate the impact of AI implementations on operational performance.
  
  
  

Engagement with Go-to-market teams:

• Partner with client services teams to gather and understand client requirements, pain points, and expectations.
• Translate client needs into actionable product features and enhancements.
• Ensure that AI solutions align with client objectives and deliver measurable value.
• Present technology solutions to clients during Client Business Reviews.
• Track and manage the proposals, wins, deployments and adoption of technology products by our clients.
  
  
  

Driving Technology Development:

• Collaborate with technology development teams to define the product vision, strategy, and roadmap for generative AI solutions.
• Prioritize product features, enhancements, and bug fixes based on business value and technical feasibility.
• Oversee the development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes.
  
  
  

Product Strategy and Roadmap:

• Develop and maintain a comprehensive product roadmap that aligns with the company's strategic goals and market demands.
• Conduct market research and competitive analysis to identify opportunities for innovation and differentiation.
• Communicate the product roadmap and vision to stakeholders, ensuring alignment and support.
• Partner with marketing and proposal teams to ensure the messaging to the market about our technology products is accurate and compelling.
  
  
  

Stakeholder Management:

• Act as the primary point of contact for all product-related inquiries and issues.
• Facilitate effective communication and collaboration between BPO operations, go-to-market teams, and technology development teams.
• Provide regular updates to senior management on product performance, milestones, and future plans.
  
  
  

Performance Measurement and Optimization:

• Define and track key performance indicators (KPIs) to measure the success and impact of AI products.
• Analyze product performance data to identify areas for improvement and optimization.
• Implement feedback loops to continuously enhance product functionality and user experience.
  
  
  

Qualifications:

• Bachelor's degree in computer science, Engineering, Business, or a related field. Advanced degree preferred.
• Proven experience as a Product Manager, preferably in AI or technology-driven products.
• Strong understanding of generative AI technologies and their applications in business processes.
• Experience working with operations and an understanding of automation opportunities. Experience of working with BPO (Business Process Outsourcing) operations is a plus.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with agile development methodologies and tools.
  
  
  

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .