Teleperformance

Reporting and Data Analyst

Job description

Overview:
This position will support operations with, daily, monthly, and annual reporting

Responsibilities:
  • Create, review and analyze critical daily, monthly, and annual reports and spreadsheets
  • Prepare presentations in Excel and/or PowerPoint to be shared with management team involving operations, accuracy, and productivity data, using charts, graphs and spreadsheets.
  • Working with varied Operations Leaders to obtain necessary information.
  • Will be communicating with several intercompany team members.
  • Work closely with Operations team to ensure accurate reporting of performance data.
  • Ability to understand and execute reconciliation of reports and quality and production data.
  • Responsible for building and analyzing data that via extensive Excel reporting.
  • Administrative work and support for Operations leaders.
  • Other duties as directed by supervisor.
Qualifications:
  • This position requires both technical and customer service skills.
  • The analyst will interact with a variety of TP personnel as well as GM managers.
  • The analyst must have good skills with Excel and be familiar with data analytics.
  • Must be detail oriented.
  • Willing to work extended hours during Month End.
  • Strong skills in handling constant change.
  • Excellent service skills (timeliness of delivery and quality).
  • Experience with Microsoft based technologies especially with MS Excel.
  • Willingness to face new challenges daily.
  • Ability to effectively communicate in English, both verbally and written, with all levels of staff and management.
  • Strong organizational and time management skills.
  • Strong interpersonal and customer service skills.
  • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback.
  • Sound reasoning ability together with strong problem-solving skills.
  • Ability to view a computer monitor for several hours at a time.
  • Ability of analyzing data, interpreting data, completing reports, computer and software experience, ability to present data internally and externally, able to identify trends in data, drive critical business decisions by analyzing data.
  • Minimum of 90 Day tenure with Teleperformance.

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